"Client" means the person firm or company that has engaged No Letting Go to carry out the Services
"NLA Inventory Services" means NLA Inventory services as supplied by our partner No Letting Go Inventory Management Ltd, or any of its employees, agents, contractors, authorised franchisees or a member of the No Letting Go network of affiliated providers and reference to ‘us’ ‘we’ or ‘our’ is a reference to NLA Inventory Services as determined by this definition.
"Services" means the taking of an inventory of the contents and condition of a property and/or other such associated services to residential or commercial tenants
"Inventory" means an inventory of the contents and condition of a property and/or other such associated services/reports provided by NLA Inventory Services
"Landlord" means any landlord or its or his representative
"Report" means a written document detailing the outcome of the provision of the Services
“Check Out” means a written document compiled at the end of the tenancy detailing the outcome of the provision of Services
"Clerk" means the person approved and assigned by NLA Inventory Services to carry out the Services
"Information" means the contents of the Report
"KMS" means the Kaptur Management Suite, the web based proprietary software management system used by NLA Inventory services
These terms and conditions shall govern every contract for the provision of Services to the exclusion of any other terms.
The Client undertakes to:
Keep the Information strictly confidential
Not publish all or any part of the Information
Not divulge or disclose all or any part of the Information to any third party other than for the sole purpose of property rental
Permit access to the Information only to those of its officers or employees who need to know or use the same and ensure that such officers or employees comply with the provisions of sub clauses to (i) and (ii)above
The Client will indemnify and keep fully indemnified NLA Inventory Services against any third party claim or action made or instituted against any of them in respect of any losses, damages cost or other expenses in connection therewith (including without limitation any payment by NLA Inventory Services on legal advice to settle any such claim or action) which is either due to the Client (by act or omission) rendering the Information inaccurate or incomplete .
NLA Inventory Services warrants to the Client that the Services will be provided using reasonable care and skill. Except in respect of death or personal injury caused by NLA Inventory Services negligence, or as expressly provided in these terms, NLA Inventory Services shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract , for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of NLA Inventory Services or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of NLA Inventory Services under or in connection with the contract shall not exceed the amount of NLA Inventory Services’s charges for the provision of the Services, except as expressly provided in these terms.
The Inventory will comprise a list of the furniture, fixtures, fittings and household effects with a description of the state of decoration and condition of the interior and its effect at the property. The Report will be based upon the visible condition of the fixtures at the time of the visit.
All items on the Inventory are assumed to be in a good condition and cleaned to a good domestic standard as detailed in our glossary of terms unless otherwise stated.
The Clerk will not move heavy items of furniture or similar and we will not be held liable for any detail obscured by such items at the time of the visit.
The Inventory does not purport to be a report of value for the premises and or the contents therein, nor is it a guarantee of, or report of, the adequacy of, or safety of any equipment or contents. It is a list of such items within the premises and the superficial condition of the items and the decorative state of the premises.
The Inventory may state when an item of furniture has been seen to have a label advising that it complies with Furniture and Furnishings (Fire and Safety) Regulation 1988, as amended 1993. It should not be assumed that other items not stated comply with this regulation. Compliance with the relevant UK Fire Regulations is the responsibility of the Client not NLA Inventory Services. It is recommended that all bedding, soft furnishing or any item which is filled/padded be checked by the Client to ensure that they comply with current regulations. Regulations on furniture purchased in foreign countries may not meet the UK standards. It is the Client’s responsibility to ensure that all items adhere to relevant current UK regulations.
Electrical items will not be tested and we cannot be held responsible for any faults. NLA Inventory Services will check fitted light bulbs for functionality only.
Floor coverings, rugs and carpets will be inspected to the extent that they are sufficiently clean and any defects noted, provided they are accessible and not obscured.
Bed linen, towels and similar items will be inspected to check that they have been freshly laundered and then counted. Soiled items will be checked at the discretion of the Clerk and noted on the Report.
Mattresses will be inspected where accessible and will not be examined if the bed is made up.
NLA Inventory Services reserves the right not to handle/move valuable ornaments nor will NLA Inventory Services include in the inventory, numbers and titles of books, plants, consumables, items which are packed for storage or miscellaneous items other than garden equipment.
Lofts, basements (cellars), locked rooms and any other similar storage area and their contents will not be listed in the Inventory, nor will the Clerk undertake to search through cluttered drawers or cupboards or to unpack boxed, bagged or packaged items.
Windows are only checked to ensure that they are clean with no visible broken glass. It is the responsibility of the tenant to report any non opening windows/defects to the Client.
Where NLA Inventory Services are instructed to take utility readings these will be recorded and where possible, photographed subject to clear access and easily identifiable location and labelling where necessary. NLA Inventory Services will not accept any liability for any revisit to the property or loss incurred by the Client as a result of the Clerk being unable to either easily locate or identify any meter unless such precise information has been provided by the Client in writing at the time of booking.
Intruder alarms whether listed or not will be considered untested.
Smoke and carbon monoxide alarms whether battery or mains operated will be button tested for sound only and mains operated alarms will be visually checked for a green/red light. A recommendation will be made by the Clerk in respect of any alarm that is not in working order at the time of the visit. The Clerk will also make a recommendation for any additional alarms that are required to meet with current legislation. The Clerk will not supply or fit any smoke or carbon monoxide alarms or replace any batteries unless specifically instructed by the Client. NLA Inventory Services cannot accept any responsibility for subsequent loss or injury where any recommendations are not followed up either before the property is let out or during the tenancy, nor will we accept any responsibility for not recording whether a smoke or carbon monoxide alarm is in working order at the time of the visit
NLA Inventory Services reserves the right to apply an additional charge when unnecessary time is incurred, because the Clerk is unable to locate any items which have been moved during the tenancy and have not been replaced in their original position.
NLA Inventory Services reserves the right to apply a charge when a Clerk is unable to gain access to the premises at an agreed time, or within 15 minutes thereafter. We will be under no further obligation save the entitlement to invoice the proportion of the fee that would have been due had the instruction been completed.
NLA Inventory Services shall be entitled to charge a fee to the person, persons or company who has given the instruction. If the instructions are given by either a landlord, letting agent or any third party, this contract is deemed to be made between NLA Inventory Services and any of these parties as the principle unless agreed otherwise in writing with NLA Inventory Services.
If a Clerk feels that the property or any person visiting that property makes them feel unsafe or they have a concern in any way that may affect their health or safety, NLA Inventory Services reserves the right to cancel the appointment at that point without liability. The issue will be reported to the Client.
In addition to the services detailed under General Terms;
The Check Out report will provide written documentation and where relevant, practical or possible, supported by photographs of the condition of the property at the end of the tenancy.
The Check Out is an ‘exception report’ and will only list any change/s compared to the original inventory, any items not listed in the Check Out report will be considered to be in the same condition as noted to the inventory. A full check out against an inventory can only be provided if the original inventory is made available in electronic format. NLA Inventory Services cannot accept responsibility or liability for poor or incomplete original inventories and can only comment against information provided.
Where an inventory has not been previously compiled by NLA Inventory Services and/or where the Client does not provide an inventory, NLA Inventory Services will complete a general Schedule of Condition and Cleanliness report supported by photographs which will provide a summarised overview of the property. The Clerk will not apportion responsibility in this circumstance as there will be no evidence of the original condition of the property, contents and fixtures.
Where appropriate and agreed in the Client Service Level Agreement, the Clerk will apportion responsibility to either the landlord or tenant, however where the responsibility is not clear for whatever reason, the Clerk will refer the issue to either the Landlord or Agent for determination.
Where the tenant is present at the Check Out the Clerk will record the meter supplier details only if provided by the tenant.
Where the tenant is present at the Check Out the Clerk will record the tenant’s forwarding address only if provided by the tenant
Where the tenant is present at the Check Out, the Clerk will record and photograph all door keys returned by the tenant. The clerk will not list the Client’s own/management keys unless specifically agreed in the Client Service Level Agreement.
It is not the responsibility of NLA Inventory Services to switch off any accessible electrical appliances and NLA Inventory Services will accept no liability for any loss or damage caused by any appliances on site.
In winter months where a boiler frost stat is present at the property, the Clerk will endeavour to set it at between 5-10 degs unless otherwise detailed in the Client Service Level Agreement. However NLA Inventory Services will accept no liability for any loss or damage caused by the incorrect setting or mechanical failure of the frost stat.
Where the tenant is present for the entire duration of the Check Out, the Clerk will show the tenant the fully completed Check Out report and request their signature as agreement and acceptance of the report. NLA Inventory Services will not be held liable for any claim by the Client for any loss incurred from the tenant’s refusal to sign the report. Where a tenant is not present for the full duration of the Check Out, the Clerk will not request their signature for an incomplete Check Out report.
The Clerk will not enter into any discussion related to liability, dilapidation costs or deposit return timescales with either the landlord or tenant at the time of the Check Out.
In the event that the tenant is not present or not ready to vacate within fifteen minutes of the confirmed Check Out appointment, NLA Inventory Services reserve the right to charge a cancellation fee equal to the full fee due for the Check Out or any additional waiting time will be charged according to the cancellation/no show clause below.
Subject to key location being within 3 miles of the property, all keys taken from the tenant will be returned to the Client within 24 hours of the date of the Check Out unless otherwise expressly agreed in writing by the Client. NLA Inventory Services will not be held responsible for any claim for missing keys raised after 72 hours of the Check out by the Client.
Property Visits (periodic or mid-term inspections)
Any midterm or interim visit by NLA Inventory Services will adhere at all times to UK legislation and to the guidelines outlined by the Association of Professional Property Providers (APIP). Unless otherwise agreed, it is the responsibility of the Client to contact the tenant in writing at least 24 hours before the visit to advise them that NLA Inventory Services will visit. Where an appointment has been confirmed with a tenant and they refuse access, are not available or NLA Inventory Services are unable to enter, then we reserve the right to charge a cancellation fee per visit.
NLA Inventory Services will take photographs at the time of the property visit, unless permission is refused by the tenants. In the case of photographs taken at the property where the tenant is not present, it will be considered the responsibility of the agent and/or landlord to have gained the tenant’s written permission for photographs to be taken.
Smoke and Carbon Monoxide Alarm Inspection and Installation Service
NLA Inventory Services provide a Smoke and Carbon Monoxide Alarm Inspection and Installation service. This service is to assess and report on whether these alarms meet the requirements of the Smoke and Carbon Monoxide Regulations 2015.
NLA Inventory Services will:
NLA Inventory Services provides a Legionella Risk Assessment Service to comply with the landlord’s obligations under the Health & Safety at Work etc Act 1974. This service is to assess and report on whether there is an increased risk of Legionella being present in the water system and if a risk is identified to provide appropriate recommendations for either the landlord or tenant to reduce or eliminate the risk.
The Risk Assessment is conducted in accordance with ACOP (Approved Code of Practice) L8 to include:
The Risk Assessment does not constitute a Legionella ‘test’ and no samples of water will be taken for analysis. The client will be advised of appropriate measures to be taken where necessary and in the event of a Level 4 risk (most severe) being identified, NLA Inventory Services will recommend that the property be closed down immediately and that an expert contractor be appointed to decontaminate the property.
The Risk Assessment is limited to the condition and state of the water system as presented at the time of the visit and NLA Inventory Services cannot accept any liability for any increased Legionella Risk that may arise at a subsequent date due to a change in circumstances, for instance the property being left empty for an extended period of time or a defect occurring within the water heating system.
NLA Inventory Services cannot accept any responsibility for subsequent loss or injury where any recommendations are not followed up either before the property is let out or during the tenancy.
NLA Inventory Services provide property instruction and viewing services with the sole aim to collect factual information and/or data for the Client. It is the responsibility of the Client to check and agree all information before making it public and to check that the presentation of the information meets all laws and legislation related to the advertising of property.
NLA Inventory Services is not acting as a managing or estate agent, only providing information instructed by the Client and as such take no responsibility for any mistakes or errors published.
NLA Inventory Services charge by the hour and unless otherwise agreed, will work strictly to the agreed times.
If NLA Inventory Services are required to evidence any forms of ID at any time, NLA Inventory Services will not accept liability for the authenticity of the documents provided by the landlord, tenant or any third party nor accept liability for illegal letting of the property.
It is the responsibility of the Client to deliver or make available at an accessible location all property access keys to the Clerk. In the case of collection or delivery back to the Client, NLA Inventory Services will charge 45p per mile or for special delivery postage, will charge £15.00 + VAT. We reserve the right to refuse to collect or deliver keys to or from a location that is more than 3 miles from the property.
If the landlord requires keys held by NLA Inventory Services, there will be a fixed fee and an hourly or part thereof call out charge. This is not an emergency service and call out is only available during working hours (9-5pm Monday - Friday). Saturday, Sunday and Bank Holiday call out charges are subject to availability and may result in an additional fee. No visit will be made until confirmation of payment or authorisation is received.
If keys are not available before the agreed appointment, NLA Inventory Services reserve the right to charge for a cancelled appointment.
NLA Inventory Services will record keys checked in or checked out and cannot be held liable for any missing or non-returned keys.
NLA Inventory Services have a formal complaints procedure that is available via the web site. Errors on any Reports must be notified to a manager at either the regional or head office, who will deal with the error. NLA Inventory Services reserve the right not to accept responsibility for any errors in Reports reported after 7 days from the date of the Report. NLA Inventory Services will not accept any liability for errors reported after the commencement of the next occupancy.
All Reports will be provided as PDFs. All documentation will be stored on No Letting Go's proprietary KMS software system (live or archived) for a maximum period of 12 months after the end of the previous tenancy.
All parties hereto undertake to each other that in respect of their obligations under the contract for the provision of Services they will at all times comply fully with all relevant statutory enactments and the Data Protection Act 1988 (and the data protection principles thereunder) (and all re-enactments thereto) or regulations or requirement made by governmental authority or equivalent body of competent jurisdiction.
NLA Inventory Services have a minimum 5-working day lead time for all services, however will always try and accommodate any requests within 5- working days. In the case of short order notification periods or where availability is limited due to either peak or busy periods or rural areas, NLA Inventory Services will offer the nearest available time slot to complete the service. NLA Inventory Services offices typically work Mon-Fri 9-5.30 and 9-4pm on Saturday. Sunday service and out of hours are available on request and may result in an additional charge. Weekend cover is subject to availability.
NLA Inventory Services can accept instructions from the Client via the NLA Inventory services portal found on the NLA web site. Once an instruction is received, a contract is deemed to exist between NLA Inventory Services and the Client subject to these terms and conditions. All instructions will be recorded in KMS, any errors contained within this system or within written confirmation not corrected by the Client upon receipt will be the responsibility of the Client.
NLA Inventory Services reserves the right to make a charge of the full fee of the assignment value to the Client for the cancellation of a job, for whatever reason after noon the previous day or on the day of the visit.
A charge of £35.00 per half hour may be made for delays incurred by the clerk beyond the confirmed time/allowed waiting period due to the late arrival of a tenant or the Client, incorrect notified location of keys or documentation, or any delay in gaining access to the property beyond the control of the Clerk or NLA Inventory Services.
The following provisions apply where the Client is a consumer as defined in The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013.
By law you may have the right to a “cooling off period” during which you will have the right to withdraw from the purchase of a service from us for any reason within 14 calendar days from the point your contract is concluded with us. To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the “cooling off period” set out above has expired.
If you cancel an order, you will be entitled to reimbursement of all payments made by you in respect of the order, and the conditions below shall apply.
The reimbursement will be made to you without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.
The reimbursement will be made to you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have requested us to begin the performance of services during the “cooling off period”, you will be required to pay an amount which is in proportion to what has been performed until you have communicated to us your cancellation of the contract, in comparison with the full price of the contract. Unless you tell us otherwise, your purchase of services from us will be taken as a request by you to begin the performance of such service immediately (and within the “cooling off” period).
Details of this statutory right, and an explanation of how to exercise it, will be provided again in the email you will receive from us acknowledging your request. For more information on your right to withdraw from your purchase, visit the Department of Business Innovation and Skills’ website or your local Citizens' Advice Bureau or Trading Standards office.
The term “force majeure” as used herein shall mean acts of God, strikes, lockouts or other industrial disturbances, acts of public enemy, wars, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, fire, storm, civil disturbances, terrorism, governmental or quasi-governmental regulations and directions and any other cause not within the reasonable control of the party claiming suspension all of which by the exercise of due diligence such party is unable to prevent.
In the event that the obligations of either party are suspended (as aforesaid) by reason of force majeure for a period in excess of 30 days then either party to this agreement may on giving written notice to the other terminate this agreement.
The NLA Inventory Services name and logo is trademarked and protected from copying or use without our prior written agreement. All information and data held on any proprietary systems, any paperwork and including all marketing literature and contents of any digital media sites, including NLA Inventory Services web site or No Letting Go web site and its associated web sites are, unless otherwise stated, the property of either NLA Inventory Services or No Letting Go Inventory Management Ltd and where relevant, contains confidential information and is therefore protected by international copyright laws. All rights in respect of that copyright are reserved. Without our prior written agreement, no part of any documentation or marketing information may be copied or reproduced by the Client save for the temporary copies made for the purpose of downloading the web site.
Web sites to which the Client may link to through the NLA Inventory Services web site are independent of the NLA Inventory Services web site and NLA Inventory Services does not exercise any control over such sites. NLA Inventory Services does not accept any liability in respect of the Client’s use or inability to use any linked site or in respect of the content of such sites.
The laws of England apply to these terms and conditions and the parties submit to the exclusive jurisdiction of the English Courts.